YOU’VE GOT QUESTIONS - WE’VE GOT ANSWERS
As part of our ongoing commitment to providing excellent customer support, Bergen Screen Print is ready to provide answers to all your questions. Below we’ve compiled a list of frequently asked questions and their answers. If you can’t find what you’re looking for, please give us a call or write us a note and we’ll be happy to answer all your inquiries.
HOW TO PLACE AN ORDER
Email is a great way to submit your artwork or concept, with needed apparel and quantities of each size, (please keep in mind it may take up to 48 business hours for a response). Our sales office is open by appointment only. But don't worry- we can guide you through the process, if you've never ordered before.
STANDARD TURNAROUND TIME
Due to all of the uncertainty and changes brought upon this industry from the Covid-19 pandemic, it's hard to guarantee orders in 2 weeks or less right now. If you have a strict deadline, we will do everything in our power to fulfill your order in time. This includes asking our customer to be open to other garment brands, colors, or styles if there is a shortage in the desired item.
Our normal turnaround time on screen printing and embroidery is 14 business days (two weeks) from the time you place an order with quantities and your vectorized art file. If you have a short deadline please specify at the time you place your order so we can make sure to offer you an expedited option if applicable. When you set a due date we will have your order complete at any time before we close on that day, keeping in mind any changes to your order will add to your deadline. Promotional items may take an additional week or more to be completed depending on the source. We will contact you when your order is complete.
For screen printing we have a minimum order quantity of at least 12 items printed exactly the same way. There are price break discounts at 25, 50, 100, 250, 500, 1000, 3000, 5000 or more items printed the same way. Heat applied transfers and embroidery orders are not subject to the 12 item minimum order quantity.
Complex designs and fonts for embroidery require us to get the logo digitized. This is the process of converting your graphic into a stitchable format. The fee for this service can range from $35.00 to hundreds of dollars based on the number of stitches in the design. We charge based on a rate of $10.00 per 1,000 stitches for the process.
We will do our best to reduce your setup fees. We will even combine your multiple design placements on as few screens as possible. If you want large designs on the front and back of your shirts it will require 2 sets of screens.
We charge per screen that we need to create for your unique printed design. Limiting the number of colors and placements will help to keep this fee minimal. For example, printing a maximum of 8 ink colors on the front of white tees would incur a larger setup fee. Printing a single ink color on the front of a white tee would cost a lot less to setup.
Printing light ink colors on dark garments will typically require an underbase that counts towards your screen setup fee.
We include a limited amount of design time with all of our new orders. If it requires more time to turn your idea or concept into a final product we can do so at a rate of $80.00 per hour. We will consult you on the need for design time before you confirm the order.
PREFERRED ART FILES
Our favorite file formats are, in this order: ai, eps, pdf, psd, png
Ideally, you have the original, highest resolution version of your graphic. If you want your graphic to be 12 inches wide, you will need a file that is at least 3600 pixels wide to start with. If you are creating your graphics in Adobe Illustrator, Freehand, or other vector-based software, then you just need to set your document size to the size you want your graphic to be. If you are sending a vector-based EPS or PDF, make sure you convert your type to outlines to avoid missing fonts.
Microsoft Word & PowerPoint documents are especially hard for us to view; if you are using one of these programs to create your graphic, you can export your file as a PDF.